Picparts

These are PicParts Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.

All product returns require a Return Merchandise Authorization (RMA) number
You must request a return within 15 days of the invoice date, unless otherwise stated above.
Products that are received by PicParts in any of the following conditions are not eligible for return and may be rejected:
- Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
- Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- Any product from which the UPC code has been removed from its packaging.
- Any product that exhibits physical damage. If you received your product damaged, please read our Report a Shipping Problem article for guidelines and instructions on how to resolve this issue. This would not be considered a return
- Any product for which you have submitted a mail-in rebate.
- Any product which appears tampered, customized or altered in any way.
- Any product that is returned with markings or writing made by the customer on the original box.

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